GOLD STANDARD PLEDGE
In allegiance with the LAWA (LAX) airport family, F&E Aircraft Maintenance has taken the GOLD-STANDARD pledge. This means that we are committed to delivering an exceptional experience with each and every interaction. Whether its through serving our valued customers, interacting with our partners, colleagues or friends, we vow to demonstrate a friendly and caring attitude by adhering to the iCARE behavior standards designed by the LAWA (LAX) airport at each airport station we service.
WE PLEDGE TO BE...
INFORMATIVE by showcasing all things LAX, its people, facilities, services and amenities
COURTEOUS by emanating the excitement and warmth of our wonderful city Los Angeles
APPROACHABLE with a friendly and helpful demeanor, creating memorable moments
RESPONSIVE with a high level of integrity and empathy
EFFICIENT & EFFECTIVE by exuding only the highest level of respect for our guests' time and experiences